Customer Service

Customer Service

Ordering Online Textbooks FAQ's

  • How long does it take to process my order?
    • Most orders are filled and ready to ship (or pick up) within 2 business days of placement. 
  • How will I know my order is ready?
    • You will receive an email apprising you of your order status. You may also log back into your account to check your order status.
  • Can I have my order delivered to my home before the term starts?
    • Yes. There are two order options:  in-store pickup or FedEx delivery. In-store pickup is the fastest option to receive orders on campus.  Please call the store if you have extenuating circumstances.  814-824-2395


Textbook Rentals


  • The Mercyhurst University Bookstore has a good selection of used and new rental textbooks.
  • Rent and purchase in one transaction!
  • Rental textbooks must be returned to the Mercyhurst University Bookstore on or before the rental return due date.  Failure to comply will result in additional fees.
  • New & Used Prices are subject to new/used availability. 


 Textbook Rental Agreements 

eBooks Access Codes

The Mercyhurst Bookstore offers eBooks where available.

We have partnered with RedShelf in an effort to help keep cost down where we can.  This gives you another option instead of a physical textbook if that works for you. RedShelf products can be purchased in the Mercyhurst University Bookstore and through our Textbook Lookup link at the top of this page. Or on our left side of our HOME page E-BOOK LINK  That is where you will find all you courses and books that your teacher ordered for your classes.

If there is an eBook available for your class it will show up as optional under your course selection. You are not required to purchase one.  It is your choice.

Instructions to Access Digital Content 

You’ve purchased an eBook, now what?  eBook help sheet


Returns Policy

Textbook Return Policy

A valid receipt is required for all textbook returns and exchanges. Books must be in the same condition as when purchased.The return period for textbooks ends on the last day of the add/drop period.

  • Textbooks and inactivated eBooks purchased may be returned for a full refund within the return period only.
  • We will work with you to resolve all reasonable issues quickly.

 Returns must be in original condition as received. Shrink wrap must be intact and software access codes cannot be revealed. Special orders and activated eBooks are non-returnable.

  • A valid cash register receipt must accompany all textbook returns.
  • NEW textbooks must be in original purchase condition.
  • Do not write in any NEW textbook until you are certain there is no need for a return.
  • Refunds will be given in original form of payment.
  • Sale items and special-order books are not returnable.
  • Textbooks are not returnable if shrink-wrap is broken. Software and/or access codes included with a book must be unused and in original condition. Publishers will not accept books in this condition.
  • Course packets, CDs and Electronic Media are non-returnable.


General Merchandise Return Policy

1. All returns for REFUND must be accompanied by sales receipt and photo ID.

2. Merchandise, general and reference books may be returned within 30 days of purchase, and must be in new condition, with all tags and packaging intact.

3. Software, calculators, electronics, headphones and earbuds, or MP3 accessories must be in original sealed packaging. Opened items may be exchanged for the same items only. Refunds and exchanges must be requested within two weeks of purchase.

4. Under Pennsylvania law hats cannot be returned.

5. Refunds will be issued in the original payment method.

6. If an item is damaged please call us at 814-824-2395 so we can make it right for you.

Privacy Policy

Privacy Policy

Information collected as part of the ordering process will be only be used by the Mercyhurst University Bookstore for order-fulfillment purposes. Customer information will not be shared with any outside entities.

In making available the textbook lookup on this website, the Mercyhurst University Bookstore cannot and does not guarantee the books listed will be the final books required for any given course or section: the individual instructors can and do make final decisions about required materials and changes and errors do occur.